FAQ

Only companies located in Czech Republic can order in the Boellhoff eShop. There are no eShop accounts for consumers. Companies located in one of the countries mentioned below may register onto the respective eShop:

eshop.boellhoff.de - Germany

eshop.boellhoff.at - Austria, Slovenia

eshop.boellhoff.fr - France

eshop.boellhoff.es - Spain, Portugal

eshop.boellhoff.it - Italy

eshop.boellhoff.ch - Switzerland

Customers from other countries, please send your inquiry or order via email to eshop_cz@boellhoff.com.

Click on the “log in” button on the top right and on “register now” then fill in the registration form. You define your log in information (email, password) during the registration process. Your account will usually be activated within 1 hour, after a quick check of your company information. This does not apply for consumers and companies that are not located in Czech Republic.

Your account will usually be activated within 1 hour, after a quick check of your company information. After your eShop account has been activated you’ll receive a confirmation email. This does not apply for consumers and companies that are not located in Czech Republic.

You can log in with your e-mail address and password. To do this, click on ‘Log in’ at the top right and enter your access data. You have defined your login details when you registered.

You cannot change your contact details in the eShop yourself. Please let us know your change requests via the contact form. We will then save them for you.

Click on “log in” on the top right and then on “forgot password”. You can create a new password with your email address.

The billing address cannot be changed in the eShop. If the billing address is not correct, please send an email with the correct information to eshop_cz@boellhoff.com or use the contact form. We’ll adjust the address accordingly.

Yes, this works, but only if the article number is correct and complete. If you type in the correct article number the search leads you directly to the respective article.

Under “my account” you’ll find the category "my orders". In this section you can view your past orders, the order status and the shipping information for every order position.

The availability is displayed per article. Articles marked in green are on stock can be delivered within 1-3 days. Articles marked in orange are currently not on stock cannot be purchased in the eShop. We’ll gladly check delivery options and delivery times for you. Please write a message in the free text field at the end of your eShop order or contact us via email or phone.

The voucher code can be redeemed in the shopping basket. The ‘Redeem voucher’ field is located below the item list. Enter the voucher code there and click on ‘% (redeem)’. The voucher code used will then be displayed on the right under ‘Voucher’. If it is a discount code, the discount will be deducted from the value of the goods. The order value does not change for participation codes.

Changes are usually only possible within a very small time window after the order has been sent. If you would like to make changes, please contact us immediately by e-mail at eshop_cz@boellhoff.com or use our contact form. We will let you know as soon as possible whether we have been able to adjust the order and, if necessary, send you an updated order confirmation.

If the article is on stock (marked in green), the delivery time is usually 1-3 working days. If the article is not on stock (marked in orange), the article cannot be purchased in the eShop. We’ll gladly check delivery options and delivery times for you. Please write a message in the free text field at the end of your eShop order or contact us via email or phone.

Parcel shipments are usually shipped with UPS. Larger orders are dispatched by a forwarding agent.

The shipping costs for standard and express delivery are displayed during the ordering process in the eShop.

The minimum order value for orders in the eShop is 2.000 CZK (net value of goods). The minimum order value for orders by e-mail is 5.000 CZK (net value of goods). Telephone orders are not possible.

The prices valid for you are displayed in the eShop. Some articles have scale quantities. If this is the case, these will be displayed on the product detail page and automatically applied when you order the corresponding quantities.

If you have a complaint about an item you have recently purchased, please send an email with all relevant information (order number, article number, reason for complaint) to eshop@boellhoff.com. We’ll take care of it and get back to you regarding the further proceeding.

If you have a complaint about an item you have recently purchased, please send an email with all relevant information (order number, article number, reason for complaint) to eshop_cz@boellhoff.com. We’ll take care of it and get back to you regarding the further proceeding.

If you have questions about the eShop registration, about orders or if you need further assistance, please send an email to eshop_cz@boellhoff.com or use the contact form. We will take care of your request as quickly as possible.